We do not except exchanges at this time (unless exchanging the same garment in a different size)
+++ RETURNING UNWANTED ITEMS.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges.
If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.
When making a return you must ensure you give us your order number on your returns form originally sent out with your order and include your original invoice when returning. Failure to do so may cause delays in processing your return.
If in the unfortunate event you receive a faulty item, please contact our Customer Care team in the first instance. If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange. However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.
Our returns address is:
Studio LBW Returns, 13 Broad Street, Nottingham, NG1 3AJ.
[ SHIPPING AND DELIVERY ]
How much is UK delivery?
As we make all your garms direct and in house, with our loving and god damn creative hands, we currently offer one delivery.
UK STANDARD DELIVERY - £3.50 >> 3-5 working days
International delivery information prices will be automatically calculated at the checkout page when both the delivery destination and service option is selected.
We offer the following international delivery options:
Within Europe 5-7 days
Rest of World 5-10 days
ALL International signed shipping £9.95
You will be notified via email once your item has been dispatched, a tracking number will be provided *In working days (Monday - Friday)
+++ PLEASE NOTE: Occasionally heavier items & larger orders may be subject to additional shipping charges. You will be notified after you have placed your order & will be quoted for any additional shipping costs if this applies. If you wish to cancel your order at this stage, you will be fully refunded
+++ Will I be charged customs and import charges? Customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer. Unfortunately, Studio LBW has no control over these charges, customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives.
+++ Refusal of parcels If you refuse a parcel, please note you will be liable for the return costs and Customs charges if applicable. These charges will be deducted from the cost of your order.
+++ Non EU Vat VAT is not included in our prices for customers outside of the EU.
+++ What if I am not home when I receive my order? If you are not at home to take receipt of your order the parcel can be left in a safe place or left with a neighbour (please note such decisions are taken at your own risk and Studio LBW accept no liability or responsibility for any misplaced/lost/stolen delivery), however any instructions left for the driver are only requests and are not guaranteed.
+++ If my parcel is lost, will I get reimbursed? If you have not received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel. Once we can confirm this, we can re-dispatch your order (stock permitting).
1. IN GENERAL
1.1 Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices. By using the Services you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
1.2 Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website.
2.1 Here at studiolbw.co.uk we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.
2.2 CONSENT – Studio LBW will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission.
2.3 COMMUNICATION & MARKETING - If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of studiolbw.co.uk All Studio LBW members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you should opt-out clicking on the "unsubscribe" link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so. Users who have made a purchase from our site may also be included in Google’s Remarketing Lists for Search Ads (RLSA), and therefore more likely to see ads from us. Refer to section 2.4 on Cookies and follow those same steps if you would like to be excluded from these lists.
2.4 COOKIES - If you have registered with studiolbw.co.uk then your computer will store an identifying cookie which will save you time each time you re-visit the website, by remembering your email address for you. Cookies are small files which are stored on a user's computer. They are designed to hold a small amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
2.5 PROTECTING YOUR SECURITY - We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.
2.6 TRANSFERS OF YOUR INFORMATION - The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Studio LBW or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
2.7 DISCLOSURES OF YOUR INFORMATION - We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties: in the event that Studio LBW sells or buys any business or assets; if Studio LBW substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Studio LBW, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
2.8 THIRD PARTY SITES - When shopping on Studio LBW you may come across links to and from the websites of our partner networks and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for. Please check these policies before you submit any personal data to these websites.
2.9 CHECKING YOUR DETAILS - If you wish to verify the details you have submitted to studiolbw.co.uk you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We recommend that you do not use your browser's password memory function as this may result in someone accessing your personal information.
2.10 CONTACTING US – studiolbw.co.uk Limited (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information which lstudiolbw.co.uk holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Studio LBW Customer Care team, who will be delighted to answer any questions you may have. You can either contact our Customer Care team Or, write to us at: Studio LBW 11-13 Broad Street, Nottingham, NG1 3AJ
3.1 You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Studio LBW will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
4. INTELLECTUAL PROPERTIES
4.1 The intellectual property rights in all software and content made available to you on or through this website, remains the property of Studio LBW and are protected by copyright laws and treaties. All such rights are reserved by Studio LBW. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise
5. TERMS OF SALE
5.1 By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
5.2 Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or for uncontrollable forces which we will not be responsible. Please see our Delivery Charges notice for further information.
5.3 In order to contract with Studio LBW you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us (unless you have permission from the bill payer to proceed otherwise).
5.4 Studio LBW retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will always be Studio LBW. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
5.5 OUR CONTRACT - When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
5.6 PRICING AND AVAILABILTY - Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
5.7 PAYMENT - Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
5.8 DISCOUNT CODES - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue. All discount codes apply to full price items only.
6. DISCLAIMER OF LIABILITY The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Studio LBW and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Studio LBW’s liability for death or personal injury arising from its negligence, or for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
7. LINKING TO THIS WEBSITE You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.
8. DISCLAIMER Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with Studio LBW and you should not rely on the existence of such a connection or affiliation.
9. INDEMNITY You agree to indemnify, defend and hold harmless Studio LBW, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
10. VARIATION Studio LBW shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this website.
11. INVALIDITY If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
12. COMPLAINTS We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
13. WAIVER If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
14. GOVERNING LAW AND JURISDICTION These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
15.ENTIRE AGREEMENT The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Studio LBW. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Studio LBW. .16. COOKIES What are Cookies? If you have registered with Studio LBW then your computer will store an identifying cookie which will save you time each time you re-visit the website, by remembering your email address for you. Cookies are small files which are stored on a user's computer. They are designed to hold a small amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. Our Cookies Policy To make full use of the online shopping experience at Studio LBW your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Our cookies don't store personal information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. If you'd prefer to restrict, block or delete cookies from Studio LBW or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. “SESSION” COOKIES Session Cookies These are cookies that we use to remember your log in details and what you’ve added to your basket. These are 100% necessary to ensuring the website functions correctly and that you can make purchases. More info: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html PERFORMANCE TRACKING Google Analytics When visitors reach the site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmcc variable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to the site; thus it is used to determine visitor navigation within the site. Each unique browser that visits a page on your site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to your website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with your website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session. The _utmb cookie timestamps when a visit session enters the site. The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session. The _utmc cookie timestamps when a visit session leaves the site. Google AdWords AdWords Tracking code is used to track visits and orders place from advertising on Google’s search and display network. This cookie is triggered when a user visits and makes a purchase via Google’s sponsored ads and is triggered on the confirmation page Google Adserving Cookie Facilitates on site tracking following pay per click activity. Affiliate Cookies These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us. Lyris Lyris provide email services. A cookie is triggered on the confirmation page when a user purchaes after click from a marketing email. ADVERTISING Cookies Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details. SOCIAL Facebook/Twitter/ Instagram/Pinterest These are cookies which are a trigger to allow you to share pages, products via social networks. More info: http://www.facebook.com/about/privacy/ More info: http://twitter.com/privacy More info:http://instagram.com/about/legal/privacy/ More info: http://pinterest.com/about/privacy/ The above is a complete list of the cookies we have on site and we will endeavour to update the list of cookies whenever there are any changes. If anyone has any further questions or needs more information, please contact [email protected] Managing Cookies TO ENABLE COOKIES If you're not sure of the type and version of web browser you use to access the Internet: For PCs: click on 'Help' at the top of your browser window and select the 'About' option For Macs: with the browser window open, click on the Apple menu and select the 'About' option How to check cookies are enabled for PCs GOOGLE CHROME 1. Click on 'Tools' at the top of your browser window and select Options 2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button 3. Now select 'Allow local data to be set' MICROSOFT INTERNET EXPLORER 6.0, 7.0, 8.0 1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab 2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser 3. Settings above Medium will disable cookies MOZILLA FIREFOX 1. Click on 'Tools' at the top of your browser window and select Options 2. Then select the Privacy icon 3. Click on Cookies, then select 'allow sites to set cookies' SAFARI 1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option 2. Click on 'Security', check the option that says 'Block third-party and advertising cookies' 3. Click 'Save' How to check cookies are enabled for MACs MICROSOFT INTERNET EXPLORER 5.0 ON OSX 1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options 2. Scroll down until you see 'Cookies' under Receiving Files 3. Select the 'Never Ask' option SAFARI ON OSX 1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option 2. Click on 'Security' then 'Accept cookies' 3. Select the 'Only from site you navigate to' MOZILLA AND NETSCAPE ON OSX 1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option 2. Scroll down until you see cookies under 'Privacy & Security' 3. Select 'Enable cookies for the originating web site only'